Refund Policy

Refund Policy for Trendly City

At Trendly City, we aim to ensure your complete satisfaction with every purchase. Please review our refund policy outlined below for details on how we handle returns and refunds:

1. Eligibility for Refunds: We offer refunds for eligible products returned within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

2. Refund Process: To initiate a refund, please contact our customer service team with your order details and reason for the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refund Method: Approved refunds will be processed back to the original payment method used for the purchase. Please allow up to 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

4. Return Shipping and Restocking Fee: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. Additionally, a restocking fee may be applied to returned items. The restocking fee and return shipping costs will be deducted from the refund amount.

5. Non-Refundable Items: Certain items are non-refundable, including gift cards, downloadable software products, and personalized or customized items unless they are defective or damaged upon receipt.

6. Refund Exceptions: Refunds may be subject to inspection and approval based on the condition of the returned item. We reserve the right to refuse refunds for items that do not meet our return criteria or if there is evidence of misuse, damage, or tampering.

7. Lost or Stolen Packages: Trendly City is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is secure and accurate to minimize the risk of package theft.

8. Contact Us: If you have any questions or concerns about our refund policy or the status of your refund, please contact us. Our customer service team is available to assist you during business hours (9am to 5pm, Monday to Friday).

By shopping with Trendly City, you agree to abide by the terms of our refund policy. We strive to provide excellent customer service and ensure a hassle-free shopping experience for all our customers.

By shopping with Auratrend, you agree to abide by the terms of our refund policy. We strive to provide excellent customer service and ensure a hassle-free shopping experience for all our customers.